Policy
Last updated: September 2026
On this page
1. About us and these terms
2. What we sell
3. How your purchase works
4. Price and tax
5. What you may do with the files
Intellectual property
7. What our products and services are, and are not
8. Availability of the website and third party platforms
9. Our Liability
10. Governing Law
12. Changes to these terms
Have a question about privacy? Add your contact details here.
CONVERTSTRIDE — Terms — September 2026.
1. About us and these terms
These terms cover your use of convertstride.com, any digital product you buy from us, and any consultancy, Amazon management, advertising management or other ecommerce services we provide to you.
By using the site, buying a product or engaging us to provide services, you accept these terms. Please read them before you buy a product or engage us.
ConvertStride, Ascot House, 246 Court Oak Road, Harborne, Birmingham B32 2EG, United Kingdom. Contact: info@convertstride.com.
Where we provide services under a proposal, quotation, statement of work or other written agreement, that document and these terms together form the agreement between us. If there is a conflict, the specific terms of the proposal or statement of work will take priority in relation to the scope, fees, timing and duration of those services.
Our Amazon and ecommerce management and consultancy services are provided to businesses and people acting in connection with their trade, business or profession.
2. What we sell
We sell downloadable digital documents, including templates, frameworks and guidance for auditing and managing Amazon and ecommerce accounts. Each product page describes what is included, the file format and the price. Products are supplied as editable files unless the product page says otherwise.
We also provide professional Amazon and ecommerce services. Depending on the engagement, these may include:
Amazon account management
Amazon advertising and PPC management
Account and catalogue audits
Listing and content optimisation
Ecommerce strategy and consultancy
Marketplace launch and growth support
Reporting and performance analysis
Other related ecommerce services agreed with you
The exact services we will provide, and anything specifically excluded, will be set out in the proposal, quotation, email or other written scope agreed with you.
We are an independent business. We are not affiliated with, endorsed by, sponsored by or otherwise connected to Amazon.com, Inc. or any of its group companies. Amazon, Amazon Ads, Seller Central, Vendor Central and related marks are trademarks of Amazon.com, Inc. or its affiliates and are used here only to describe the products and services we provide.
3. How your purchase works
Digital products
Digital product sales may be processed through Payhip or another storefront or payment provider. Their terms and privacy notice may also apply to the checkout and payment process.
Your order is accepted when payment is confirmed and the download is made available to you. Access is normally immediate. If a download link fails, email us and we will supply the files another way.
Where you are buying as a consumer, you may have a statutory 14 day right to cancel a distance contract. However, where you ask for digital content to be supplied immediately and expressly acknowledge that you will lose your cancellation right once the download or supply begins, that cancellation right ends when supply begins. This does not affect your statutory rights if the digital content is faulty, misdescribed or otherwise does not meet your legal rights.
Services
A service engagement begins when you accept our proposal or quotation, confirm the engagement in writing, make any required initial payment, or otherwise agree that we should begin work.
We may require payment, information, approvals and access to relevant accounts before work begins.
You agree to give us the information and access reasonably required to perform the services and to respond to requests for decisions or approvals within a reasonable time. Delays in providing access, information, stock, approvals or other materials may delay the services and may affect results.
Any work outside the agreed scope must be agreed separately and may incur additional fees.
For ongoing management services, the minimum term and notice period, if any, will be stated in the proposal or agreement. If no notice period is stated, either party may end an ongoing service by giving 30 days' written notice.
Ending an engagement does not remove your obligation to pay fees already due or fees relating to work already completed.
We may suspend or end services where invoices remain unpaid, necessary account access is withdrawn, you instruct us to do something unlawful or contrary to a platform's rules, or another material breach of the agreement makes it unreasonable for us to continue.
4. Price and tax
Prices for digital products are shown on the relevant product page.
Taxes applicable to digital purchases may be calculated and collected at checkout by the relevant platform or payment provider where required.
Fees for professional services will be set out in the proposal, quotation, invoice or other written agreement with you.
Unless expressly stated otherwise, our professional fees do not include:
Amazon or other marketplace advertising spend
Marketplace fees
Software or subscription costs
Photography, design or production costs
Third party contractors or services
Stock, fulfilment or logistics costs
Any other third party expenditure
You remain responsible for those costs unless we specifically agree otherwise in writing.
Where we manage advertising on your behalf, the advertising budget is separate from our management fee and remains your responsibility. We will manage budgets and bids within the authority and objectives agreed with you, but cannot guarantee that a platform will spend an exact amount or achieve a particular return.
We may change our published prices at any time. Changes do not affect a digital order already placed or a service period already paid for. Changes to fees for ongoing services will be communicated before they take effect.
5. What you may do with the files
When you buy a toolkit you get a perpetual, non exclusive, non transferable licence to use it.
You may:
Use the templates in your own business, on unlimited accounts and projects
Use them in paid client work and deliver the completed output to your clients
Rebrand them with your own name, logo and styling
Edit, cut, extend and adapt the content to suit your engagement
You may not:
Resell, licence, sublicence or give away the templates themselves, in original or edited form
Publish them, share them, or upload them anywhere they can be downloaded by others, including file sharing sites, membership sites, course platforms and public repositories
Include them in any product, template pack, bundle or course that you sell
Use them to build a substantially similar competing template product
Remove or obscure any copyright notice from files you have not rebranded for genuine client delivery
The distinction is straightforward: selling the work you do with the templates is exactly what they are for. Selling the templates is not.
Where we create reports, recommendations, copy, analysis or other deliverables specifically for you as part of a paid service, you may use those deliverables in your own business once the relevant fees have been paid.
6. Intellectual property
All content on this website and within our digital products, including text, structure, methodology, frameworks and layout, remains the property of ConvertStride. Buying a product gives you the licence described in section 5 and nothing more. Nothing in these terms transfers ownership of our underlying intellectual property.
Our existing tools, frameworks, methods, processes, templates, prompts, know how and methodologies also remain our property when they are used in providing professional services.
You retain ownership of your trademarks, product information, photographs, data, account information and other materials you supply to us. You give us permission to use those materials to the extent reasonably necessary to provide the agreed services.
Unless otherwise agreed, work created specifically for you as a final client deliverable may be used by you for your business once all relevant fees have been paid. This does not transfer ownership of our underlying templates, methodologies, systems or know how.
Each party must keep the other party's confidential business information confidential and must not disclose it except where reasonably necessary to perform the services or where disclosure is required by law.
Where our work involves access to personal data, both parties will comply with applicable data protection law. Our Privacy Policy explains how we handle personal information.
7. What our products and services are, and are not
Our digital products are professional templates and frameworks. Our professional services are consultancy and ecommerce management services.
Neither constitutes financial, legal, tax, regulatory or accounting advice unless we expressly agree otherwise in writing and are appropriately qualified to provide it.
We will provide our professional services with reasonable care and skill. We do not promise or guarantee any particular commercial result.
In particular, we do not guarantee:
Sales or revenue
Profitability
A particular ACoS, TACoS, ROAS or conversion rate
Search ranking or Best Seller Rank
Buy Box ownership
Advertising impressions or traffic
Account health
Listing approval
Continued eligibility to sell a product
The success of a product or marketplace launch
Any figures, case examples or client outcomes described on this site are historical examples from specific accounts. They are not predictions or guarantees of what another account will achieve.
Results depend on factors outside our control, including your products, pricing, margins, reviews, inventory, competition, market conditions, platform algorithms, customer demand and the decisions you make.
Amazon and other ecommerce platforms control their own marketplaces and policies. They may change policies, algorithms, advertising systems, fees, account requirements or enforcement practices at any time.
We cannot control or guarantee decisions made by Amazon or another third party, including listing suppression, account restrictions, account suspension, Buy Box decisions, advertising restrictions, compliance requests or changes to marketplace functionality.
You remain the owner and operator of your marketplace and ecommerce accounts.
You are responsible for ensuring that:
Your products are lawful and safe to sell
Product claims, labels, packaging and marketing comply with applicable law
You hold any licences, certificates, permissions or intellectual property rights required to sell the products
Information supplied to us is complete and accurate
You maintain adequate stock and fulfilment capability
Your pricing and commercial decisions are appropriate for your business
Your business complies with Amazon's and other relevant platforms' terms and policies
We may advise you about marketplace or compliance requirements, but unless specifically agreed otherwise, this does not constitute legal or regulatory certification of a product.
Where you authorise us to manage an account, you authorise us to make reasonable changes within the agreed scope of the engagement, including changes to advertising campaigns, bids, budgets, listings and other account settings where applicable. Any approval limits or areas requiring prior approval may be agreed separately.
You must not ask us to take any action that we reasonably believe breaches the law, infringes another person's rights or violates the rules of Amazon or another platform.
8. Availability of the website and third party platforms
We aim to keep our website available and accurate, but we do not guarantee uninterrupted access.
We may change, suspend or withdraw any part of the site or any digital product at any time. Withdrawing a product does not remove the licence of anyone who has already bought it.
You must not misuse the site, attempt to gain unauthorised access to it, introduce malicious code, or use automated means to scrape or copy its content.
Our services may depend on third party platforms and systems including Amazon, Shopify, advertising platforms, payment providers, analytics platforms and third party software.
We are not responsible for outages, errors, delays, restrictions, policy changes or other failures of third party systems that are outside our reasonable control.
Where a third party change materially affects our ability to provide the agreed services, we will discuss reasonable alternatives with you.
9. Our Liability
Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.
Your statutory rights as a consumer are not affected.
If you are a consumer, we are responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for losses that were not foreseeable when the contract was made or for business losses arising from a consumer purchase.
If you are buying as a business, we will not be liable for any loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill, loss of data, or any indirect or consequential loss.
For digital products purchased by a business, our total liability arising from the product is limited to the amount paid for the product concerned.
For professional services supplied to a business, our total aggregate liability arising from the relevant service or engagement will not exceed the fees paid to us for that service during the six months immediately preceding the event giving rise to the claim, or, where the engagement has lasted less than six months, the total fees paid for that engagement.
We are not responsible for commercial losses caused by decisions or events outside our reasonable control, including actions taken by Amazon or another marketplace, changes to platform policies or algorithms, account or listing restrictions, stock shortages, inaccurate information supplied by you, or decisions made by you contrary to our advice.
This does not exclude liability where the loss was directly caused by our negligence or breach of the agreement and liability cannot lawfully be excluded or limited.
10. Governing Law
These terms are governed by the law of England and Wales.
If you are buying as a business, the courts of England and Wales will have exclusive jurisdiction over any dispute arising from these terms or our services.
If you are a consumer, you may have the right to bring proceedings in the courts applicable to where you live, and nothing in these terms removes any mandatory legal rights available to you.
We may update these terms from time to time.
The version applying to a digital product purchase is the version published at the time you bought the product.
For one off professional services, the version applying when the engagement was agreed will normally continue to apply for that engagement.
For ongoing services, we may update these terms where reasonably necessary, including because of changes in law, regulation, our services or third party platforms. Where a change materially affects your rights or obligations, we will give you reasonable notice before it takes effect.